What's it doing?
Pick what's happening and we'll tell you straight what it usually means, what's worth checking yourself, and when it's time to call.
Call 910-705-7427- InsuredGeneral liability and workers' compensation
- EPA UniversalCertified on any refrigerant
- Since 2019Working out of Benson
- 60-day labor warrantyOn the work we do
- Free estimatesOn system replacements
AC running but blowing warm air
The system is moving air but not removing heat from it. Most often that's low refrigerant from a leak, a dirty or iced-over coil, or a failed capacitor on the outdoor unit.
Read what to doAC or heat won't turn on at all
Usually power, not the equipment. A tripped breaker, a blown low-voltage fuse, a float switch that shut things down because the drain backed up, or a dead thermostat battery.
Read what to doWeak airflow from the vents
Airflow restriction. Clogged filter, a coil packed with dust, a failing blower motor, or ductwork that's come loose or crushed somewhere you can't see.
Read what to doWater leaking around the indoor unit
The condensate drain is blocked. Air conditioning pulls gallons of water out of the air on a humid Carolina day, and it all has to go somewhere.
Read what to doNo heat, or the heat is blowing cold
On gas, usually ignition — a dirty flame sensor, a failed igniter, or a pilot that's out. On a heat pump, it may be stuck in defrost or the backup heat isn't kicking in.
Read what to doWalk-in cooler losing temperature
Could be a door seal, a frosted evaporator, a dirty condenser, a failing compressor, or a defrost cycle that isn't clearing. On a kegerator it's more often line temperature or a controls fault.
Read what to do
General guidance, not a diagnosis of your system. When in doubt, call — asking costs nothing, and 24/7 for no heat and no cool.
Questions people actually ask
If yours isn't here, call and ask. Joshua would rather talk it through than have you guessing.
Call 910-705-7427Do you really answer at 2 a.m.?
For no heat and no cool, yes. Anything that can wait, ring during the day and we'll find you a slot.
Do you charge to come look at it?
Estimates on system replacements are free. For a repair or service call, ask when you ring and you'll get the number up front, before anybody drives anywhere. We don't offer financing at the moment, so at least you'll know the figure before you have to work out how to cover it.
Is it worth fixing, or should I replace it?
Depends on the age of the system, what failed, and what the repair costs against a new one. As a rough rule, once a repair gets past about a third of replacement cost on a system over ten years old, replacing usually wins. That's a rule of thumb, not an answer — we'll look at yours and tell you which way it actually falls, and the replacement estimate costs you nothing.
What brands do you install?
We're a Goodman dealer, so that's what we fit most often and what we can price best. If you want something else — Trane, Rheem, Carrier, whatever — we can source it. Tell us what you're after.
Do you warranty your work?
60 days on our labor. Equipment carries its own manufacturer warranty on top, which varies by brand and by whether it gets registered — we'll walk you through that at install.
Can I text you a photo instead of explaining it?
Yes, and it helps. A picture of the unit's data plate with the brand and model number saves real time and sometimes saves a trip.
Do you do commercial work?
Yes — walk-in coolers and freezers, and kegerator and draft systems, for restaurants, bars, taprooms and stores. It's the other half of what the LLC is named for.
How often should a system be serviced?
Once a year at minimum, twice is better in this climate — cooling in the spring, heating in the fall. Filters every one to three months depending on the filter and whether you've got pets.
What areas do you cover?
Benson and the towns around it are home ground, and we run out to Raleigh, Garner, Lillington, Fayetteville and Goldsboro too. If your town isn't listed, call and ask.
Something's not running right?
Call or text. If Joshua's under a house he'll ring you back as soon as he's out from under it.