Repair & ServiceRepairs and service calls
It quit, it's making a noise, it's blowing warm. We come find out why — 24/7 when it's heat or air.
- Any brand
- Nights and weekends
- Diagnosed before quoted
24/7 for no heat and no coolBenson, NC · Owner-operated since 2019Heating, cooling and gas —
Heating, cooling and gas —
done by the man who owns the truck.
Repairs, change-outs and new installs. Gas lines, water heaters and fireplaces. Walk-in coolers and kegerators on the commercial side.
You get the owner
Joshua and one technician, and that's the whole company. Whoever quotes your job is the one who turns up to do it.
The price comes first
You hear the number before the work starts, not when the invoice lands.
Straight on repair vs. replace
If a fix will hold, we'll fix it. If you'd be spending good money on a system that's finished, we'll say so.
Local to Benson
Not a franchise routing you through a call center three counties over.
- InsuredGeneral liability and workers' compensation
- EPA UniversalCertified on any refrigerant
- Since 2019Working out of Benson
- 60-day labor warrantyOn the work we do
- Free estimatesOn system replacements
What we do
All services Repairs, replacements and everything between
Heating, cooling, gas and hot water — handled start to finish. No subbing it out, no handing you off to somebody else's crew.
Repair & Service
Change-outsSystem change-outs
Old unit out, new one in — sized to the house, not to whatever was there before.
Ask about it
New WorkNew installations
New builds, additions, shops, and houses adding central air for the first time.
Ask about it
MaintenanceTune-ups and maintenance plans
Seasonal service, or an agreement that keeps it on the calendar so you don't have to think about it.
Ask about it
Gas
Hot Water
FireplacesGas logs and fireplaces
Installation, plus the yearly service that keeps it lighting on the first cold night.
Ask about it
Commercial refrigeration
Walk-in coolers and kegerators
If you run a restaurant, a bar, a taproom or a store, the box that keeps your product cold is not something that can wait until Monday.
Walk-in coolers & freezers
Install, service and repair — including the slow temperature drift that spoils stock before anybody notices it's happening.
Kegerators & draft systems
Cooling, lines and controls, so what comes out of the tap is the temperature it's supposed to be.
Diagnostics, not guesswork
Working out why a box won't hold temperature, so the fix lasts past the weekend.
Restaurants · Bars · Taprooms · Stores
How a job goes
Three steps, no runaround
- 01
You call or text
Tell Joshua what it's doing and where you are. A photo of the unit and its model number speeds things up more than you'd think.
- 02
He finds the actual problem
He works out what's actually wrong before quoting anything — and if it isn't worth fixing, he'll tell you that instead of selling you a repair.
- 03
You approve the price
The number comes before the work, not after. Then it gets done and hauled off clean.
Before you call
Tell us what it's doing
A good share of what gets called in turns out to be a filter, a breaker or a thermostat battery. Pick what's happening and we'll tell you straight what it usually means, what's worth checking yourself, and when it's time to pick up the phone.
What it usually means
The system is moving air but not removing heat from it. Most often that's low refrigerant from a leak, a dirty or iced-over coil, or a failed capacitor on the outdoor unit.
Worth checking yourself
- Look at the outdoor unit — is the fan spinning?
- Check the filter. A clogged one can ice the indoor coil solid.
- Feel the big copper line at the outdoor unit. Ice on it means shut the system off.
If there's ice anywhere, switch the system to OFF and the fan to ON to thaw it, then call. Running it iced up can wreck the compressor.
Call 910-705-7427What it usually means
Usually power, not the equipment. A tripped breaker, a blown low-voltage fuse, a float switch that shut things down because the drain backed up, or a dead thermostat battery.
Worth checking yourself
- Replace the thermostat batteries — this fixes it more often than anything else on the list.
- Check the breaker panel for a tripped HVAC breaker.
- Check the switch by the indoor unit. It looks like a light switch and gets flipped by accident constantly.
If a breaker trips again right after you reset it, stop resetting it and call. Something is drawing current it shouldn't.
Call 910-705-7427What it usually means
Airflow restriction. Clogged filter, a coil packed with dust, a failing blower motor, or ductwork that's come loose or crushed somewhere you can't see.
Worth checking yourself
- Pull the filter and hold it up to a light. If light doesn't pass, that's your answer.
- Walk the house — are some rooms fine and others dead? That points at ducts.
- Make sure supply and return vents aren't blocked by furniture or rugs.
New filter and it's still weak? That's a service call. Starving a blower shortens its life.
Call 910-705-7427What it usually means
The condensate drain is blocked. Air conditioning pulls gallons of water out of the air on a humid Carolina day, and it all has to go somewhere.
Worth checking yourself
- Shut the system off so it stops making more water.
- Find the drain pan — if it's full, the line is stopped up.
- Check for water on drywall or ceiling below the unit.
Call before it gets into the ceiling. A clogged drain line is a cheap fix; a stained ceiling is not.
Call 910-705-7427What it usually means
On gas, usually ignition — a dirty flame sensor, a failed igniter, or a pilot that's out. On a heat pump, it may be stuck in defrost or the backup heat isn't kicking in.
Worth checking yourself
- Confirm the thermostat is on HEAT and set above room temperature.
- On gas: check that the gas valve is open and the unit has power.
- Check the filter — furnaces will shut themselves down on overheat if airflow is choked.
No heat is a 24/7 call here. If it tries to light and quits, or cycles on and off fast, phone rather than keep resetting it.
Call 910-705-7427What it usually means
Could be a door seal, a frosted evaporator, a dirty condenser, a failing compressor, or a defrost cycle that isn't clearing. On a kegerator it's more often line temperature or a controls fault.
Worth checking yourself
- Check the door gaskets — if they're not sealing, everything else is a waste of time.
- Look at the condenser coil. Kitchen grease and dust choke them fast.
- Note the actual temperature and how long it's been drifting.
Call early. A box that's drifting is a lot cheaper to fix than a box that's failed with product sitting in it.
Call 910-705-7427Safety first
Treat any gas smell as a leak until somebody proves otherwise. This is the one thing on this page that is not a wait-and-see.
Do this now
- Get everybody out of the house now.
- Don't flip switches, unplug anything, or use your phone inside — a spark is a spark.
- Don't go looking for the source.
From outside, call 911 or your gas utility's emergency line first. Call us after they've made it safe — we'll handle the repair.
Call 910-705-7427General guidance, not a diagnosis of your system. When in doubt, call — asking costs nothing.Full write-ups on each of these
Joshua EllisOwner
Who you're calling
Small enough that you know who's coming
J & T Services is Joshua Ellis and one technician. That's the whole company.
Which means you're dealing with the people who actually do the work. Nothing gets lost between an office and a truck, nobody turns up on commission trying to sell you equipment you don't need, and the man who quoted the job is the one standing behind it.
Started in 2019, working out of Benson across Johnston, Harnett, Sampson, Wayne, Cumberland & Wake counties. Heating and cooling, gas lines, water heaters, fireplaces, and the commercial refrigeration side — walk-in coolers and kegerators.
- General liability and workers' compensation
- EPA Universal certified
- Goodman dealer — we can source any brand you want
Where we go
Benson, and a good way out from it
Home ground is Benson and the towns around it. We also run out to Raleigh, Fayetteville and Goldsboro. If your town isn't listed, call anyway — it's usually still a yes.
Close to home
- Benson
- Four Oaks
- Angier
- Dunn
- Coats
- Smithfield
- Clayton
- Newton Grove
- Erwin
- Willow Spring
Also covering
Call 910-705-7427- Raleigh
- Garner
- Lillington
- Fayetteville
- Goldsboro
Straight answers
Questions people actually ask
If yours isn't here, call and ask. Joshua would rather talk it through than have you guessing.
Call 910-705-7427Do you really answer at 2 a.m.?
For no heat and no cool, yes. Anything that can wait, ring during the day and we'll find you a slot.
Do you charge to come look at it?
Estimates on system replacements are free. For a repair or service call, ask when you ring and you'll get the number up front, before anybody drives anywhere. We don't offer financing at the moment, so at least you'll know the figure before you have to work out how to cover it.
Is it worth fixing, or should I replace it?
Depends on the age of the system, what failed, and what the repair costs against a new one. As a rough rule, once a repair gets past about a third of replacement cost on a system over ten years old, replacing usually wins. That's a rule of thumb, not an answer — we'll look at yours and tell you which way it actually falls, and the replacement estimate costs you nothing.
What brands do you install?
We're a Goodman dealer, so that's what we fit most often and what we can price best. If you want something else — Trane, Rheem, Carrier, whatever — we can source it. Tell us what you're after.
Do you warranty your work?
60 days on our labor. Equipment carries its own manufacturer warranty on top, which varies by brand and by whether it gets registered — we'll walk you through that at install.
Can I text you a photo instead of explaining it?
Yes, and it helps. A picture of the unit's data plate with the brand and model number saves real time and sometimes saves a trip.
Do you do commercial work?
Yes — walk-in coolers and freezers, and kegerator and draft systems, for restaurants, bars, taprooms and stores. It's the other half of what the LLC is named for.
How often should a system be serviced?
Once a year at minimum, twice is better in this climate — cooling in the spring, heating in the fall. Filters every one to three months depending on the filter and whether you've got pets.
What areas do you cover?
Benson and the towns around it are home ground, and we run out to Raleigh, Garner, Lillington, Fayetteville and Goldsboro too. If your town isn't listed, call and ask.
Get it looked at
Something's not running right?
Call or text. If Joshua's under a house he'll ring you back as soon as he's out from under it.