Question 1

Do you really answer at 2 a.m.?

Accepted Answer

For no heat and no cool, yes. Anything that can wait, ring during the day and we'll find you a slot.

Question 2

Do you charge to come look at it?

Accepted Answer

Estimates on system replacements are free. For a repair or service call, ask when you ring and you'll get the number up front, before anybody drives anywhere. We don't offer financing at the moment, so at least you'll know the figure before you have to work out how to cover it.

Question 3

Is it worth fixing, or should I replace it?

Accepted Answer

Depends on the age of the system, what failed, and what the repair costs against a new one. As a rough rule, once a repair gets past about a third of replacement cost on a system over ten years old, replacing usually wins. That's a rule of thumb, not an answer — we'll look at yours and tell you which way it actually falls, and the replacement estimate costs you nothing.

Question 4

What brands do you install?

Accepted Answer

We're a Goodman dealer, so that's what we fit most often and what we can price best. If you want something else — Trane, Rheem, Carrier, whatever — we can source it. Tell us what you're after.

Question 5

Do you warranty your work?

Accepted Answer

60 days on our labor. Equipment carries its own manufacturer warranty on top, which varies by brand and by whether it gets registered — we'll walk you through that at install.

Question 6

Can I text you a photo instead of explaining it?

Accepted Answer

Yes, and it helps. A picture of the unit's data plate with the brand and model number saves real time and sometimes saves a trip.

Question 7

Do you do commercial work?

Accepted Answer

Yes — walk-in coolers and freezers, and kegerator and draft systems, for restaurants, bars, taprooms and stores. It's the other half of what the LLC is named for.

Question 8

How often should a system be serviced?

Accepted Answer

Once a year at minimum, twice is better in this climate — cooling in the spring, heating in the fall. Filters every one to three months depending on the filter and whether you've got pets.

Question 9

What areas do you cover?

Accepted Answer

Benson and the towns around it are home ground, and we run out to Raleigh, Garner, Lillington, Fayetteville and Goldsboro too. If your town isn't listed, call and ask.

A local shop, not a franchise

Small enough that you know who's coming

You get the owner

The price comes first

Straight on repair vs. replace

Local to Benson

Benson, and a good way out from it

Something's not running right?