Question 1

Do you really answer at 2 a.m.?

Accepted Answer

For no heat and no cool, yes. Those are the calls that can't wait for an appointment slot. For anything that isn't an emergency, call during the day and we'll get you on the schedule.

Question 2

Do you charge to come look at it?

Accepted Answer

Estimates on system replacements are free. For a repair or service call, ask when you ring and you'll get the number up front, before anybody drives anywhere.

Question 3

Is it worth fixing, or should I replace it?

Accepted Answer

Depends on the age of the system, what failed, and what the repair costs against a new one. As a rough rule, once a repair gets past about a third of replacement cost on a system over ten years old, replacing usually wins. That's a rule of thumb, not an answer — we'll look at yours and tell you which way it actually falls, and the replacement estimate costs you nothing.

Question 4

What brands do you install?

Accepted Answer

We're a Goodman dealer, so that's what we fit most often and what we can price best. If you want something else — Trane, Rheem, Carrier, whatever — we can source it. Tell us what you're after.

Question 5

Do you warranty your work?

Accepted Answer

60 days on our labor. Equipment carries its own manufacturer warranty on top of that, which varies by brand and by whether it gets registered — we'll walk you through that at install.

Question 6

Do you offer financing?

Accepted Answer

Not at the moment. Estimates are free, so at least you'll know the number before you have to make any decisions about covering it.

Question 7

Can I text you a photo instead of explaining it?

Accepted Answer

Yes, and it helps. A picture of the unit's data plate with the brand and model number saves real time and sometimes saves a trip.

Question 8

Do you do commercial work?

Accepted Answer

Yes — walk-in coolers and freezers, and kegerator and draft systems. Restaurants, bars, taprooms and stores. That's the refrigeration half of the name.

Question 9

How often should a system be serviced?

Accepted Answer

Once a year at minimum, twice is better in this climate — cooling in the spring, heating in the fall. We do one-off tune-ups and maintenance agreements, whichever suits you. Filters get changed every one to three months depending on the filter and whether you've got pets.

Question 10

What areas do you cover?

Accepted Answer

Benson and the towns around it are home ground. We also run out to Raleigh, Garner, Lillington, Fayetteville and Goldsboro. If your town isn't listed, call anyway — it's usually still a yes.

A local shop, not a franchise

Small enough that you know who's coming

24/7 for heat and air

Free estimates on replacements

60 days on our labor

Insured, and local

Three steps, no runaround

You call or text

He finds the actual problem

You approve the price

Benson, and a good way out from it

Something's not running right?