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For no heat and no cool, yes. Those are the calls that can't wait for an appointment slot. For anything that isn't an emergency, call during the day and we'll get you on the schedule.

Estimates on system replacements are free. For a repair or service call, ask when you ring and you'll get the number up front, before anybody drives anywhere.

Depends on the age of the system, what failed, and what the repair costs against a new one. As a rough rule, once a repair gets past about a third of replacement cost on a system over ten years old, replacing usually wins. That's a rule of thumb, not an answer — we'll look at yours and tell you which way it actually falls, and the replacement estimate costs you nothing.

We're a Goodman dealer, so that's what we fit most often and what we can price best. If you want something else — Trane, Rheem, Carrier, whatever — we can source it. Tell us what you're after.

60 days on our labor. Equipment carries its own manufacturer warranty on top of that, which varies by brand and by whether it gets registered — we'll walk you through that at install.

Not at the moment. Estimates are free, so at least you'll know the number before you have to make any decisions about covering it.

Yes, and it helps. A picture of the unit's data plate with the brand and model number saves real time and sometimes saves a trip.

Yes — walk-in coolers and freezers, and kegerator and draft systems. Restaurants, bars, taprooms and stores. That's the refrigeration half of the name.

Once a year at minimum, twice is better in this climate — cooling in the spring, heating in the fall. We do one-off tune-ups and maintenance agreements, whichever suits you. Filters get changed every one to three months depending on the filter and whether you've got pets.

Benson and the towns around it are home ground. We also run out to Raleigh, Garner, Lillington, Fayetteville and Goldsboro. If your town isn't listed, call anyway — it's usually still a yes.